Privacy policy.

1 Who are we?

This Privacy Policy explains how LIENZO collects, uses, stores, and shares certain personal information when you visit the Site, use our services, make a purchase, or communicate with us.

The website www.lienzo.shop, hereinafter referred to as the “Site”, is operated by Levis Global LLC, a company registered in New Mexico, United States.

• Levis Global LLC
• 1209 Mountain Road Pl NE, Ste N
• Albuquerque, NM 87110 — USA
• Email: contact@lienzo.shop

2 Changes to this policy

We may update this Privacy Policy to reflect legal, technical, commercial, or organizational changes.

The most recent version is published on this page with its last updated date.

3 Information you provide directly

When you place an order, create an account, subscribe to a communication, or contact us, we may collect information you provide directly.

• First and last name;
• Email address;
• Shipping and billing address;
• Phone number, when needed for delivery or accepted communications;
• Order information and purchase history;
• Customer account information;
• Messages sent to customer support.

4 Data collected automatically

When you browse the Site, certain technical data may be collected automatically to ensure proper operation, security, analytics, and improvement of the store.

• IP address;
• Browser type;
• Device type;
• Pages visited;
• Interactions with the Site;
• Cookies and similar technologies, depending on your preferences.

5 Data received from third parties

We may receive certain information from service providers needed to operate the store, including hosting, payment, email, order tracking, shipping, analytics, or customer support services.

These providers act only within the scope of the services they provide to us and according to their own security and confidentiality obligations.

6 Why do we use your data?

We use personal data to operate the store and provide a clear customer experience.

• Process and fulfill orders;
• Manage payments and confirmations;
• Organize shipping and tracking;
• Reply to customer support requests;
• Manage returns, refunds, or claims;
• Improve the Site and our services;
• Fight fraud and secure the store;
• Send marketing communications when you have consented;
• Comply with legal, tax, and accounting obligations.

7 Legal bases for processing

Where the General Data Protection Regulation applies, processing may rely on the following legal bases:

• Performance of a contract: order processing, payment, shipping, customer support;
• Consent: newsletters, SMS marketing, marketing or advertising cookies;
• Legitimate interest: security, store improvement, fraud prevention;
• Legal obligation: invoicing, accounting, requests from competent authorities.

8 Who do we share data with?

We share data only when necessary for operating the Site, fulfilling orders, or complying with a legal obligation.

• E-commerce and hosting platform;
• Secure payment providers;
• Shipping and tracking providers;
• Email, SMS, or marketing tools, only where consent is required;
• Analytics and audience measurement tools depending on cookie preferences;
• Public authorities when required by law.

9 Cookies and similar technologies

The Site uses cookies and similar technologies to ensure proper operation, secure browsing, analyze audience, personalize certain content, or provide marketing features when you accept them.

• Necessary cookies: cart operation, payment, security, navigation;
• Analytics cookies: audience measurement and Site improvement;
• Marketing cookies: personalization, advertising, campaign measurement, only according to your consent.

You can manage your preferences through the Site’s consent banner or your browser settings.

10 Email and SMS communications

If you subscribe to our newsletter or SMS communications, you agree to receive LIENZO messages: launches, brand updates, offers, or other news.

Marketing consent is never a condition for making a purchase.

• You can unsubscribe from emails through the link at the bottom of each message;
• You can unsubscribe from SMS by replying STOP or contacting us;
• Carrier fees may apply depending on your mobile plan;
• Message frequency may vary depending on launches, orders, and campaigns.

11 Your rights

Depending on your country of residence and applicable laws, you may have several rights over your personal data.

• Access your data;
• Request correction of inaccurate data;
• Request deletion of certain data;
• Restrict or object to certain processing;
• Withdraw consent at any time;
• Request portability of certain data;
• File a complaint with the competent authority.

To exercise your rights, contact us at: contact@lienzo.shop.

12 Response time

We respond to personal data requests within the timeframes required by applicable laws, and generally within 30 days where the GDPR applies.

If a request is complex or requires additional verification, the response time may be extended according to applicable rules.

13 Data security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure, or misuse.

No system is completely fail-proof. We therefore take reasonable steps to limit risks and work with serious service providers.

14 Data retention

Data is kept only for as long as necessary for the purposes for which it was collected, then deleted or anonymized when its retention is no longer justified.

• Order data: for the time required to manage the order and comply with accounting or tax obligations;
• Customer account data: while the account remains active or according to applicable retention periods;
• Marketing data: until consent is withdrawn or after a period of inactivity;
• Browsing and cookie data: depending on their purpose, lifespan, and expressed preferences.

15 International transfers

Because LIENZO is operated by a company registered in the United States and uses international service providers, certain data may be stored or processed outside your country of residence, including in the United States.

Where required by law, these transfers rely on appropriate safeguards, such as standard contractual clauses, security measures, or contractual commitments from our service providers.

16 Children’s data

Our services are not intended to be used directly by minors without authorization from a parent or legal representative.

We do not knowingly collect personal data from children. If you believe that a minor has sent us personal data without authorization, contact us so we can review the situation and delete the relevant data if necessary.

17 External links

The Site may contain links to third-party websites, including social networks, payment tools, partners, or external services.

When you leave lienzo.shop, the privacy policy of the relevant third-party site applies. LIENZO is not responsible for the privacy practices of external websites.

18 Contact

For any question about this Privacy Policy or your personal data, you can contact us:

• Levis Global LLC
• 1209 Mountain Road Pl NE, Ste N
• Albuquerque, NM 87110 — USA
• Email: contact@lienzo.shop