💌 Returns & Refunds — Simple, clear, no-nonsense

We like things to go smoothly (and colorfully 🌈), but if a product arrives damaged or isn't the right one, we're here for you 💛

✅ What we accept

Items damaged or with a manufacturing defect
Shipping error (if we got things mixed up, we promise to fix it quickly!)

❌ What we cannot accept back

Change of mind, size, or color (remember to check our size guide before ordering 💡)

🪄 How to proceed

Email us within 48 hours at contact@lienzo.shop

→ Include your order number + clear photos of the issue

If the defect is confirmed, we'll send you a free return label

You choose:

💸 Refund within 14 days
🔁 Replacement at no extra charge (if available!)

🚫 Exceptions

Sale items cannot be returned or exchanged
Requests outside the deadline or without photo proof cannot be validated

🌍 Customs fees

Fees applied by your country are unfortunately not refundable, even in case of return. Thank you for your understanding and your smile ✨