When will I receive my order?

It typically takes 3 to 7 days to process an order, after which it is shipped. Shipping time depends on your location, but can be estimated as follows:

● United States: 3-4 business days
● Europe: 6 - 8 working days
● Australia: 2 - 14 working days
● Japan: 4 - 8 business days
● International: 10 - 20 business days

Where will my order be shipped from?

We work with an on-demand fulfillment company that has facilities worldwide!

Will customs charges be added?

Additional customs fees and taxes may be charged for international orders. These fees are not our responsibility and are charged by your local customs office. Customs policies vary widely from country to country, so please check directly with your local customs office to see if they apply duties and taxes to your purchases.

My order should have arrived, but I still haven't received it. What should I do?

Before contacting us, please help us by doing the following:

● Check your shipping confirmation email for any errors in
the delivery address
● Ask your local post office if they have your package
● Go to your neighbors in case the courier left the package with them

If the shipping address is correct and the package has not been dropped off at the post office or your neighbor's, contact us at contact@levisfamilyadventure.com with your order number.