When will I receive my order?

Each piece is made to order to avoid textile waste.

Average preparation time: 3 to 7 business days, then shipping.

Estimated delivery times by region:

United States: 3 to 4 business days

Europe: 6 to 8 business days

Australia: 2 to 14 business days

Japan: 4 to 8 business days

Rest of the world: 10 to 20 business days

💌 As soon as your order is ready, you’ll receive an email with your tracking number.

Where is my order shipped from?

We work with a production partner that has workshops all over the world.

👉 Your package will be shipped from the workshop closest to you, to reduce delivery times and limit our carbon footprint.

Track my package

You’ll receive a tracking email as soon as your order ships.

You can follow your package via our Order Tracking page.

Enable notifications to get alerts at every key step.

😎 Your package has put on its sneakers… it’s on its way to you.

Will I have to pay customs fees?

Depending on the country, customs duties or local taxes may apply.

These fees are set by your local customs authorities and are outside Lienzo’s control.

If in doubt, we recommend contacting your local customs office for more information.

My order should have arrived, but I can’t find it. What should I do?

No worries, we’ve got this ✨

Check your shipping confirmation email and delivery address

Ask your neighbors or the front desk (delivery drivers love hide-and-seek)

Contact your local post office with your tracking number

Need quick help ? 💬

If your package decides to play hide-and-seek a little longer than expected, LINA (our super-friendly digital assistant) is here to help track it down.

And if LINA can’t solve it, no stress: our human team takes over (superhero cape included 🦸)