💌 Returns & Refunds — Simple, clear, no nonsense

We love it when everything goes smoothly (and colorfully 🌈), but if a product arrives damaged or isn’t the right one, we’re here for you 💛

✅ What we accept

Damaged items or manufacturing defects

Shipping errors (if we mixed things up, we’ll fix it quickly, promise!)

❌ What we can’t accept

Change of mind, size, or color

(Please check our size guide before ordering 💡)

🪄 How it works

Write to us within 48 hours at contact@lienzo.shop

→ Include your order number + clear photos of the issue

If the defect is confirmed, we’ll send you a free return label.

You choose:

💸 Refund within 14 days

🔁 Free replacement (if available!)

🚫 Exceptions

Sale items cannot be returned or exchanged

Requests made outside the deadline or without photo proof cannot be approved

🌍 Customs fees

Customs fees charged by your country are unfortunately non-refundable, even in case of return.

Thank you for your understanding and your smile ✨