Choose your piece, pick your size, add it to your cart, complete the secure payment → you’ll receive a confirmation email. As easy as “add to cart.”

Visa / Mastercard / American Express credit cards, PayPal, and Apple Pay. All transactions are fully encrypted 🔐

Write to us right away with your order number. If the piece hasn’t gone into production or shipping yet, we’ll take care of the change or cancellation.

Check your Spam or Promotions folder and add our email address to your contacts. Still nothing? Write to us with the name and email address you used.

Enter it at the “Payment” step. If it’s valid, the discount applies instantly. Promo codes usually can’t be combined.

Reply to the confirmation email and ask for your invoice (let us know if you need VAT included). We’ll send it to you as a PDF.

We give you a clear estimate at checkout. It stays indicative (weather and customs don’t read our emails yet 😅). All the details are available in our shipping policy.

Free delivery, as a gift. Yes, wherever we ship, depending on the options available for the address you enter.

Not necessarily. Our items are produced by responsible partners (Europe / US / Asia). Your order may arrive in multiple packages, each with its own tracking number.

Of course. As soon as a package ships, you’ll receive a tracking link by email. Multiple packages = multiple tracking links.

We produce on demand (zero waste ✨). Depending on the item and workshop, allow 3 to 20 business days for production plus shipping time. We’ll keep you informed every step of the way 💌

Yes. You have 14 days after delivery to return an unused, unwashed item, with tags and original packaging. Please refer to our returns policy for details.

Depending on the country, fees may apply: they are the responsibility of the recipient (we’d rather plant more trees than pay customs, but the law is the law 🌍).

Producing on demand helps avoid waste, unsold stock, and overconsumption. Each Lienzo garment is printed especially for you. It’s slower… but so much more meaningful 🌿

Yes. We work with committed partners who share our values: fair working conditions, quality craftsmanship, and responsibility. Fewer kilometers, more meaning.

Absolutely. We select quality materials for durability and comfort, and use on-demand printing (zero overproduction). The idea is simple: less, but better. Proper care makes all the difference.

We prioritize simple and responsible packaging, with no unnecessary extras. The goal is to protect your item without overloading the trash 🌍

Profit sharing: A portion of every sale is donated to our non-profit organization, Collectif Ensemble, which funds projects supporting children with disabilities (educational initiatives, inclusive activities, inspiring journeys, and more).

Local & ethical partners: We work with partners close to our customers who share our values, ensure fair working conditions, and use sustainable materials.

Environmental commitment: Shorter distances, eco-friendly materials, a durability-first mindset, and a strong focus on waste reduction.

Transparency & traceability: We regularly share updates on the projects we support and their real, measurable impact.

Responsible & inclusive fashion: Every purchase helps build a more inclusive and sustainable future.

For now, funds are distributed according to the needs of ongoing projects.

At Lienzo, we work with committed, ethical partners located close to you to reduce our carbon footprint. As a result, some items are produced in different workshops and shipped separately 🌱

As close to you as possible.

We carefully select ethical workshops located near our customers to reduce transport emissions and support local economies.

Our partners follow strict social and environmental standards and share our core values: transparency, respect for workers, and environmental protection.

The result: high-quality pieces, thoughtfully crafted, with respect for both people and the planet.

Fewer miles, more meaning.

Yes! One order equals one tree.

Thanks to our partnership with Tree-Nation, a tree is planted in your name. You automatically receive an email to activate it, along with a digital certificate that lets you track your real impact (project, location, and more).

No vague promises: one real tree planted. 🌱

We reuse textile scraps to create new accessories or recycle them through responsible channels.

The goal : zero waste and more creativity ♻️

Our clothing is made to order, which avoids overproduction and unnecessary stock. We ship using recycled packaging and work with partners who meet strict social and environmental standards.

Less waste, more meaning.

Click “Register” at the top of the site, fill in the form (name, email, password), and confirm.

With an account, you can track your orders, view your history, and save time on future purchases. (Not required to shop, but very convenient!)

Log in to your account, then go to the “My Profile” section.

You can edit your details (address, email, password, etc.) and update everything in just a few clicks ✏️

Yes. We protect your data in full compliance with GDPR.

You can request access to, correction of, or deletion of your data at any time via our contact page.

All details are available in our Privacy Policy.

Use our contact form (it’s the fastest way).

Remember to include : your order number, first and last name, and how we can help you.

⏱️ Response within 24 business hours (up to 48 hours during busy periods).

Tip : LINA (our virtual assistant) is available 24/7 for quick questions.

Oops, we’ll fix this quickly.

Please send us the following via the contact form:

📦 Order number

🖼️ Photos or video of the issue (product and packaging if it was damaged during shipping)

📝 A short description of the problem

We’ll offer you the best option depending on the situation: replacement, repair or re-production, or a refund.

All details are available in our return policy 🌿

Yes.

🛡️ Legal conformity warranty : 2 years (EU).

Not covered: normal wear and tear, improper use or care, and washing that does not follow the care instructions.

Nothing could be easier ✨

1. Click Join the LIENZO TEAM

2. Fill out the short form (2 minutes, max)

3. We review your profile

4. You receive your trackable link, personal code, and dashboard access

And boom 💥 you’re officially part of the LIENZO tribe 🌈

✅ 10% commission on every sale

🌱 15% on new customers

💚 10% donated to social impact projects (Collectif Ensemble)

🧵 No stock: we produce on demand

🌍 Personal dashboard: track your sales in real time

🎁 Free ambassador kit to get you started

💬 Human, caring support with no fluff, just real connection

Every sale made through your link or ambassador code earns you 10% commission.

And every new customer you introduce to LIENZO earns you 15% on their first order 🌟

Your commissions appear in your dashboard and move through three stages:

1. Pending → the order has just been placed

2. Approved → the return period (14 days) has passed

3. Paid → you receive your payout 💸

You choose how you get paid:

💶 Bank transfer once you reach €20 in accumulated commissions

🎁 Store credit to use directly on Lienzo.shop

Payouts are processed monthly, once orders are fully validated.

Yes!

Your ambassador code works even during sales 🎉

Example: a customer enjoys -30% on the store plus your -10% code,

and you still earn your commission 💪

At LIENZO, we reward sharing, not restrictions 😉

If an order is cancelled or refunded within 14 days of purchase, the related commission is automatically cancelled in your dashboard.

💡 Statuses (Pending, Approved, Cancelled) update in real time in your ambassador space.

Everything happens in your personal dashboard:

• number of sales,
• pending / approved / paid commissions,
• clicks on your link,
• and even your social impact 🌱

No worries at all !

The ambassador program is open worldwide 🌎

You can promote LIENZO wherever you are.

All you need is a bank account or online wallet to receive your earnings.

Ambassador links and codes work anywhere in the world.

💡 Tip : amounts are automatically converted to your local currency at payout time.

Of course 👋

But only approved ambassadors earn commissions.

👉 Join the program here to monetize your influence and help inclusion shine ✨

Even when worn, it can still be useful. Drop it off at a Le Relais collection point (available in many cities): textiles are sorted, reused, or recycled (e.g. insulation materials) in an eco-responsible way.

Use the Redonner platform to find collection points near you in just two clicks. Some partner retailers even offer a solidarity shopping voucher in return.

You can donate your Lienzo garments to :
• a local charity (reintegration, housing, solidarity)
• a school or daycare for costumes, workshops, and creative projects

Donation tip : wash the item, fold it, fasten buttons/zippers, and place it in a bag — it makes sorting easier.

Simple ideas to extend the life of your pieces:

• Turn a T-shirt into a tote bag (no sewing required, or just 10 stitches)
• Use fabric scraps to make a homemade soft toy or a travel pouch
• Sew reusable makeup remover pads
• Make a cushion (stuffed with other fabric scraps)
• Add a patch over a hole and turn it into a style statement

The only limit ? Your imagination.

Lienzo is not “just” clothing : It’s an ethical and social fashion project born from a family journey and a simple desire: to show that beauty can also do good.

Every piece tells a true story and funds real actions for the inclusion of children with disabilities through Collectif Ensemble.

Here, ethics aren’t a concept : They’re a human adventure.

Because they reflect clear, conscious choices :

✅ Made-to-order production : no unsold stock, no waste.

🌱 Responsible materials (certified and tested) and recycled packaging.

👩‍🏭 Fairly paid partners, as close as possible whenever we can.

💚 Immediate impact : 10% donated to Collectif Ensemble + 1 order = 1 tree planted.

✨ Original designs made to last (not disposable micro-trends).

When you buy from LIENZO, you’re not just paying for a garment.

You’re supporting a sustainable, committed, and deeply human way of living.

Textile quality is at the heart of everything we do.

Our pieces are carefully printed on eco-responsible materials (tested and certified), then checked before shipping.

We show you:

• the materials used,
• the production process,
• and how each piece is made to last.
  

🧵 Our garments are made to last and to reflect who you are.

Yes, with full transparency :

• 1 order = 1 tree planted, with an email + Tree-Nation certificate (location, species, CO₂ estimate).
• 10% of profits donated to Collectif Ensemble, with published and tracked projects.
• On-demand production, recycled packaging, and suppliers chosen for their ethical practices.
• Project & impact pages updated regularly so you can see exactly where your support goes.

Each piece is made to order. Slight variations in color or placement may occur. That’s the charm of digital craftsmanship and the proof that nothing is printed unnecessarily.

Here is a clear, brand-consistent answer you can use:

To keep your Lienzo piece looking great for years, a few simple habits make all the difference :

Wash inside out at 30°C (86°F) on a gentle cycle

Use mild detergent and avoid bleach

Air dry whenever possible (tumble drying wears fibers faster)

Iron inside out, at low temperature

Avoid dry cleaning unless explicitly indicated

Taking care of your garment means taking care of its story too. Less washing, more love, longer life 🌿

Yes, coming soon.

We’re preparing a participatory program where you’ll be able to submit your own design to be printed on our pieces.

The idea is simple: shine a light on emerging talents and let meaningful messages circulate.

💌 Curious ? Subscribe to the newsletter to be notified when it launches.

That’s exactly the heart of the project.

We want voices that are too often invisible to become visible.

Selected creations may:

• be printed as a limited capsule collection;
• be highlighted on our social media and shared with our engaged community.

Yes, on request.

For an inclusive school, a local authority, or a solidarity-focused event, we can co-create a dedicated line featuring:

• your logo, message, or illustration;

• ethical conditions guaranteed.

📝 Tell us about your project via the contact form, and let’s create it together.

Every LIENZO garment can carry more than just style :

• a drawing created by a child during a solidarity workshop;
• an inspiring message written in a language from around the world;
• a visual co-created with a school, a ULIS class, or an association.

We believe in the power of textiles to educate, connect, and uplift 💫

A modular capsule where you personalize your Lienzo piece with creative elements (embroidered patches, letters, badges, cords, small graphic details…). The goal: to express who you are and give even more meaning to what you wear 🌈

Here is the English translation, clear and ready to use :

You choose your base: a Lienzo piece from the Hack Your Style collection.

You add your “Hack Your Style” accessories: iron-on patches, sew-on badges, letters, cords, pins/badges, add-on pockets, textile stickers…

You receive your kit at home: the garment + the accessories.

You customize it yourself (easy and fun!).

We love it! Send us a message (or use the contact form). Our favorite ideas may be featured in upcoming drops — with full credit, of course.

Post your look with La Tribu — we’ll feature it in our gallery and on our social media ✨