Refund policy

Return and Refund Policy

Last updated: September 26, 2026

Every LIENZO piece is made to order: one order, one piece prepared for you. This policy explains how returns and refunds work. It never limits the rights you have under the law of your country.

1. Your right of withdrawal (EU, EEA and UK consumers)

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, take physical possession of the goods. If your order is delivered in several parcels, the period runs from the day you receive the last one.

Our made-to-order pieces are produced in standard sizes and colors, so the right of withdrawal applies to them.

How to withdraw. Send us a clear statement of your decision (for example an email to contact@lienzo.shop) before the withdrawal period expires. You may use the model withdrawal form below, but it is not mandatory. We will confirm receipt of your withdrawal by email without delay.

Returning the goods. Please send the goods back without undue delay and in any event no later than 14 days after you informed us of your withdrawal. We will tell you the return address when we confirm your request. The deadline is met if you send the goods before the 14 days have expired. You bear the direct cost of returning the goods.

Refund. We will refund all payments received from you, including standard delivery costs (standard shipping is free, so none are charged), without undue delay and at the latest within 14 days of the day we are informed of your decision to withdraw. We use the same means of payment you used for the original transaction, unless you expressly agree otherwise; you will not be charged any fees for this refund. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them, whichever is earlier.

Handling the goods. You may handle the goods as you would in a shop to establish their nature, characteristics and fit. You are only liable for any diminished value resulting from handling beyond that (for example wearing outside, washing, removing labels, stains or odors). Please try swimwear on over underwear and keep any hygiene liner in place.

2. Defect, error or wrong size: our 7-day promise

On top of your legal rights, we offer a simple service to every customer worldwide. If your piece arrives defective, damaged, different from what you ordered, or in a size other than the one you selected, write to contact@lienzo.shop within 7 days of delivery with your order number and a photo. We will offer a replacement or a refund, at no cost to you.

This 7-day window is a voluntary commitment. It does not shorten your right of withdrawal or your legal guarantee.

A slight color difference between your screen and the real product can occur because of display settings, lighting or the textile itself. This is not a defect unless there is an obvious error.

3. Legal guarantee of conformity

All our products are covered by the legal guarantee of conformity that applies in your country. In the European Union, you can claim for any lack of conformity that becomes apparent within 2 years of delivery, whether or not you contacted us within 7 days. Depending on the case, you are entitled to repair or replacement, and otherwise to a price reduction or a refund.

Customers in France also benefit from the legal guarantee of conformity (articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code).

4. Other customers

If you do not benefit from a statutory right of withdrawal (for example outside the EU, EEA and UK, or when you buy as a business), our 7-day promise in section 2 applies. Returns for a change of mind are not accepted, unless the law of your country requires otherwise.

5. Items that cannot be returned

Gift cards and any item personalized to your own specifications cannot be returned for a change of mind. Our standard catalog items are not personalized.

6. Refund timing

Refunds are sent to your original payment method. Your bank may need a few extra business days to show the amount on your account. We email you as soon as the refund is issued.

7. Lost parcels

If your parcel seems lost, or tracking shows it as delivered but you have not received it, contact us quickly at contact@lienzo.shop. We will investigate with the carrier and find a solution with you. The risk of loss or damage passes to you only when you receive the goods.

8. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Levis Global LLC (LIENZO), 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States, email: contact@lienzo.shop

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

9. Contact

LIENZO / Levis Global LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110, United States
Email: contact@lienzo.shop