Terms of sale
Terms and Conditions of Sale
Last updated: September 26, 2026
These Terms and Conditions of Sale apply to all orders placed on the website lienzo.shop.
The website lienzo.shop is operated by:
LIENZO / Levis Global LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States
Email: contact@lienzo.shop
In these Terms, “LIENZO,” “we,” “us,” or “our” refers to Levis Global LLC.
By placing an order on lienzo.shop, you agree to these Terms and Conditions of Sale, as well as the other applicable policies of the website: Shipping Policy, Return and Refund Policy, Privacy Policy, Terms of Service, and Legal Notice.
1. Products
LIENZO sells colorful clothing, accessories, and textile products, including made-to-order items.
Products are described as accurately as possible on the product pages.
Photographs, colors, visuals, and illustrations are provided for information purposes only. Slight differences may exist depending on screens, lighting, textile materials, display settings, or production processes.
2. Product availability
Products are offered subject to technical, logistical, or production availability.
If an item becomes unavailable after the order has been validated, LIENZO will contact the customer and offer, depending on the case:
- a refund;
- a replacement;
- or an equivalent appropriate solution.
3. Orders
To place an order, the customer must provide accurate, complete, and up-to-date information.
Before validation, the customer must check:
- the selected items;
- the sizes;
- the quantities;
- the shipping address;
- the email address;
- the total amount;
- any taxes, fees, or information displayed at checkout.
The order is confirmed after payment has been validated.
A confirmation email is sent to the email address provided when placing the order.
4. Refusal or cancellation of an order
LIENZO reserves the right to refuse or cancel an order in the event of:
- refused payment;
- suspected fraud;
- incorrect or incomplete customer information;
- obvious pricing or product error;
- inability to produce or deliver the item;
- abusive use of the website or commercial offers.
If an order is cancelled after payment, the customer will be refunded to the original payment method, unless a specific situation is provided for by applicable law.
5. Prices
Prices are displayed in the currency available on the website or at checkout.
Depending on the delivery country, prices may be displayed including taxes, excluding taxes, or with taxes calculated at checkout, in accordance with applicable rules.
LIENZO may change its prices at any time.
The applicable price is the one displayed at the time the order is validated.
6. Payment
Payment is made online using the payment methods offered on the website.
The order is processed only after payment confirmation.
LIENZO does not directly store full credit card details.
Transactions are processed by secure payment providers.
7. Taxes, customs duties, and import fees
For international orders, customs duties, local taxes, import fees, or handling fees may be requested by the authorities of the delivery country.
When applicable, these fees remain the customer’s responsibility, unless otherwise stated at checkout or required by law.
The customer is responsible for checking the import rules applicable in their country.
8. Made-to-order production
Some LIENZO items are made to order after the order has been validated.
This helps limit overstock and unnecessary production.
Preparation time may therefore include production, quality control, and package preparation before shipping.
Estimated timeframes are specified in the Shipping Policy.
9. Shipping
Products are delivered to the address provided by the customer when placing the order.
The customer is responsible for the accuracy of the address provided.
If the address is incorrect, incomplete, or inaccessible, the package may be delayed, returned, or lost.
Preparation, shipping, tracking, delivery, lost package, and damaged package conditions are specified in our Shipping Policy.
10. Returns and refunds
Return, replacement, or refund requests are handled according to our Return and Refund Policy.
In the event of a defective, damaged, or incorrect product, the customer must contact LIENZO promptly at:
contact@lienzo.shop
Please include:
- the order number;
- the email address used for the purchase;
- a clear description of the issue;
- clear photos of the item and package if needed.
After review, LIENZO may offer, depending on the case:
- a replacement;
- a refund;
- or an equivalent appropriate solution.
11. Right of withdrawal
Consumers in the European Union, the European Economic Area and the United Kingdom have a 14-day right of withdrawal from delivery, without giving any reason. Our made-to-order pieces are produced in standard sizes and colors, so this right applies to them. Only items personalized to the customer’s own specifications and gift cards are excluded.
The conditions, the refund of payments and the model withdrawal form are set out in our Return and Refund Policy.
12. Size issue or change of mind
Please check the size guide before placing your order.
If the size received matches the size ordered, a size issue may be considered a change of mind.
Returns for change of mind are handled according to the Return and Refund Policy and applicable legal rights.
Consumers exercising their right of withdrawal are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and fit.
13. Legal guarantees
These Terms and Conditions of Sale do not limit any applicable legal guarantees.
Consumers in the European Union benefit in particular, when these guarantees apply, from:
- the legal guarantee of conformity;
- the guarantee against hidden defects.
In the European Union, the legal guarantee covers any lack of conformity that becomes apparent within 2 years of delivery.
These guarantees apply independently of any possible commercial warranty.
14. Liability
LIENZO makes every effort to provide a reliable website, clear information, and a serious customer experience.
However, LIENZO cannot be held responsible for delays, errors, losses, or damages resulting from circumstances beyond its control, including:
- force majeure events;
- carrier disruptions;
- customs delays;
- address errors provided by the customer;
- temporary website unavailability;
- external technical issues;
- incorrect use of the website or products.
This limitation does not apply to liability for death or personal injury, for intentional misconduct or gross negligence, under mandatory product liability rules, or wherever applicable law does not allow liability to be limited, including mandatory consumer rights.
15. Personal data
Personal data collected when placing an order is used to process the purchase, manage payment, organize delivery, provide customer support, comply with our legal obligations, and, when the customer consents, send marketing communications.
For more information, please see our Privacy Policy.
To exercise your rights relating to personal data, you may contact us at:
contact@lienzo.shop
16. Intellectual property
All content available on lienzo.shop is protected by intellectual property rights.
This includes, in particular:
- text;
- images;
- logos;
- graphic elements;
- videos;
- product names;
- collection names;
- brand content;
- the LIENZO visual universe.
This content is the property of Levis Global LLC or its authorized partners.
Any reproduction, modification, distribution, extraction, reuse, or exploitation without prior written authorization is prohibited.
17. Customer content
If a customer voluntarily sends a photo, video, review, testimonial, or content related to LIENZO, they confirm that they have the necessary rights to share it.
Unless otherwise requested, the customer authorizes LIENZO to use this content to present the brand, its products, or its community, including on the website, social media, emails, or communication materials.
The customer may request the removal of content concerning them by writing to:
contact@lienzo.shop
18. Governing law
These Terms and Conditions of Sale are governed by the laws of the State of New Mexico, United States.
However, if the customer is a consumer residing in the European Union or in a country with mandatory consumer protection rules, they retain the mandatory rights granted by the laws of their country of residence.
19. Disputes
In the event of an issue relating to an order, the customer is invited to contact LIENZO first in order to seek an amicable solution:
contact@lienzo.shop
If no amicable solution is found, the dispute may be submitted to the competent courts according to the applicable rules. Consumers residing in the European Union may bring proceedings before the courts of their place of residence.
LIENZO is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
20. Changes to the Terms and Conditions of Sale
LIENZO may update these Terms and Conditions of Sale in the event of legal, technical, commercial, or organizational changes.
The applicable version is the one published on lienzo.shop at the time the order is placed.
21. Contact
For any question regarding an order, product, delivery, return, refund, or these Terms and Conditions of Sale:
LIENZO / Levis Global LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States
Email: contact@lienzo.shop
