Shipping policy
Shipping Policy
Last updated: July 4, 2026
At LIENZO, every piece is prepared after the order is placed. No unnecessary overstock. No forgotten piles of clothing sitting in a warehouse. Your order starts the production of your piece.
This policy explains shipping times, costs, tracking, and specific delivery situations.
1. Made-to-order production
LIENZO items are made to order after the order has been confirmed.
The average production and preparation time is 2 to 7 business days, excluding weekends and public holidays.
This timeframe includes production, quality control, and package preparation before shipment.
2. Estimated delivery times
Once the order has shipped, delivery times vary depending on the destination.
Estimated delivery times after shipment:
- Europe: 5 to 10 business days;
- United States / Canada: 3 to 8 business days;
- Latin America: 7 to 15 business days;
- Asia / Oceania / Africa: 10 to 20 business days.
Estimated total timeframe, including production:
- Europe: 7 to 17 business days;
- United States / Canada: 5 to 15 business days;
- Latin America: 9 to 22 business days;
- Asia / Oceania / Africa: 12 to 27 business days.
These timeframes may vary depending on carriers, customs, high-demand periods, or events beyond our control.
3. Free shipping
Standard shipping is free worldwide, with no minimum purchase required.
LIENZO does not charge hidden shipping fees.
However, customs duties, import taxes, or local fees may be requested by the authorities of the delivery country. When applicable, these fees remain the customer’s responsibility, unless otherwise stated at checkout or required by law.
4. Order tracking
As soon as your order ships, you will receive an email with a tracking link.
Tracking may take a few hours to activate after the link has been sent.
If your order includes several items, it may be shipped in multiple packages. In that case, you may receive several tracking numbers.
5. Shipping address
Please check your shipping address carefully before confirming your order.
The customer is responsible for the delivery information provided at checkout.
If the address is incomplete, incorrect, or inaccessible, the package may be delayed, returned, or lost.
If a package is returned to us because of an incorrect or incomplete address, reshipping costs may be the customer’s responsibility.
6. Package marked as delivered
If tracking shows that the package was delivered but you have not received it, please contact us promptly at:
contact@lienzo.shop
Please also check:
- your mailbox;
- your building manager, reception, or neighbors;
- the pickup point or local office indicated by the carrier;
- the address entered when placing the order.
LIENZO cannot be held responsible for confirmed theft after delivery when the carrier indicates that the package was delivered to the address provided, unless otherwise required by law.
7. Lost or stuck package
If your package appears to be lost, stuck, or without movement for an unusually long time, contact us at:
contact@lienzo.shop
Please include:
- your order number;
- the email address used for the purchase;
- the tracking number;
- a screenshot of the tracking information if needed.
We will review the situation using the information available and offer an appropriate solution when the issue is confirmed.
8. Damaged package
If your package arrives damaged, contact us within 7 days of delivery.
Please send:
- a photo of the outer package;
- a photo of the shipping label;
- a photo of the item concerned;
- your order number.
After review, we may offer a replacement, a refund, or an equivalent appropriate solution depending on the situation.
9. Delays beyond our control
Delays may occur due to:
- high demand;
- carrier slowdowns;
- customs checks;
- routing errors or delivery difficulties;
- strikes, natural disasters, health crises, or exceptional events.
We do our best to support every customer, but some delays depend directly on carriers or local authorities.
10. International orders
LIENZO ships internationally.
The customer is responsible for checking that the ordered items can be imported into their delivery country.
Customs duties, local taxes, import fees, or customs handling fees, when applicable, remain the customer’s responsibility, unless otherwise stated at checkout or required by law.
11. Legal guarantees
This Shipping Policy does not limit any applicable legal guarantees.
Consumers in the European Union benefit in particular from the legal guarantee of conformity and the guarantee against hidden defects when these guarantees apply.
12. Contact
For any shipping-related question:
LIENZO / Levis Global LLC
Email: contact@lienzo.shop
